The Company:
Can I trust you?
We’ve been trading since 2012, with our managing director being in the industry since 2003. We’ve never let anyone down, so yes!
What packages do you offer?
We specialise in Corporate Hospitality, VIP Experiences and Premium Seats for highly desirable and sell-out ticketed events. These include major sporting, music and cultural events. We do not offer ticket only. Discover exclusive packages (some not widely available to the general public!) , special rates and pre-sale opportunities. The majority of packages are always above facevalue.
How do you get the packages?
We’re a supplier, broker and reseller of official ticket inclusive packages for most major events. These come direct from a wide variety of trusted sources, including venues, right’s holders, event organisers and professional suppliers.
The Package:
Can I request specific seats?
Maybe, it depends on availability and the specific event. We get some of the best located seats available on the market, so you’ll always enjoy prime views of the action.
Do you need all guest names?
With most football packages yes, however, with the majority of others, we only normally need the lead host details (email, first/last name) who’ll be attending the event.
Are there any additional charges?
Not as standard, our advertised price is what you pay. There maybe additional charges for optional add ons, e.g. transfers/transport, premium drinks etc, however, we’ll always make this clear at point of booking.
How do I book?
Via The Shop, relevant web-links or via an emailed booking form from the events team. It’s always worth checking with us directly via email first, for the most up to date availability.
When will I get my tickets/passes?
It depends on the specific event/venue, normally around 5-7 days prior to event date (Mobile tickets/PDF) via email. We’ll send emails leading up to the event to keep you informed (maps, timings, useful event info).
How do I transfer tickets/packages to guests?
We’ll email specific transfer instructions with your final event email, usually around 7 days before the event. This is usually simply forwarding pdf tickets via email, or via a mobile app, so you’ll need guest email addresses, to forward their tickets.
Can I transfer the places to someone else?
Normally yes, (see above) subject to the event, package and timing: We’ll need to confirm the names can be changed on the seat/package allocations and that it is within any deadlines for changes, however, this is generally possible.
Event Date Change
Sometimes the event date can be changed by the organiser, particularly with high profile football matches. Bookings (tickets/packages) will be automatically valid for the new date. If you can no longer attend please contact us ASAP, and we can attempt to resell your places and provide a credit/refund (see Can I Cancel below).
Can I cancel?
Technically all sales are final. We will however, try and resell/refund the places (on request basis). There maybe a small resale fee, depending on resources needed (3-7%), however, we’ll always endeavour to provide full credit/refund with no fees.
Is there insurance?
With some packages, yes. See our insurance page for more info: https://thehospitalitybroker.com/event-insurance/. We strongly advise to seek your own insurance, if you think you may have any issues.
Can I attend the event on a different date?
It’s not that simple, as they are separate packages (tickets, dates etc) with places confirmed with venues/suppliers. We will however, try and resell your places if you can’t attend (on request basis, see Can I Cancel above). If you still want to attend the event but on a different date, another package will need to be purchased (subject to availability).
Dietary requirements?
Please let us know as soon as possible if you, or any of your party, has specific needs (allergies etc).
