The company:
Can I trust you?
We’ve been trading since 2012, with our managing director being in the industry since 2003. We’ve never let anyone down, so yes!
How do you get the packages?
We’re a supplier and broker of official ticketed packages. These come direct from venues, right’s holders, event organisers and other established professional suppliers.
The package:
Can I request specific seats?
Maybe, it depends on availability and the specific event. We get some of the best located seats available on the market, so you’ll always enjoy prime views of the action.
Do you need guest names?
Sometimes, depending on the event/package, however, we only normally need the details (email, first/last name) for the lead host who’ll be attending the event.
When will I get my tickets/passes?
It depends on the specific event/venue, normally around 5-7 days prior to event date (Etickets/PDF) via email.
Are there any additional charges?
Not as standard, our advertised price is what you pay. There maybe additional charges for optional add ons, e.g. transfers/transport, premium drinks etc, however, we’ll always make this clear at point of booking.
How do I transfer tickets/packages to guests?
We’ll email specific transfer instructions with your final event email, usually around 7 days before the event. This is usually simply forwarding pdf tickets via email, or via a mobile app, so you’ll need guest email addresses.
Can I transfer the places to someone else?
Yes, (see above) subject to the package: we’ll need to confirm that the names can be changed on the seat/package allocations, however, this is normally possible.
Can I cancel?
Technically all sales are final. We will however, try and resell/refund the places (on request basis). There maybe a small resale fee, depending on resources needed (3-7%), however, we’ll always endevour to proivide full refunds (no fees).
Is there insurance?
With some packages, yes. See our insurance page for more info: https://thehospitalitybroker.com/event-insurance/. We strongly advise to seek your own insurance, if you think you may have any issues.
Can I attend the event on a different date?
It’s not that simple unfortunately, as they are separate tickets/packages/dates, and all packages are booked/paid for with suppliers. We will however, try and resell/refund the places, if you can’t attend (on request basis). If you still want to attend the event but on a different date, another package will need to be purchased (subject to availability).